Returns & Exchanges
You can return your item within 14 days of placing your order and we will refund you or if you prefer you can exchange it for a different item. Return shipping is paid by the customer and shipping charges for exchange items apply and are due before an exchange item is being shipped.
How to return an item that you purchased online
For peace of mind we recommend to use a tracked/’signed for’ delivery service. Refunds/Exchanges will be processed once we have made sure that the item is unused, in its original packaging and with all tags still in place. Please note that you need to notify us of your return within 14 days of receiving your order. You then have another 14 days to send back the item/s. Returns that are made after 14 days will result in us not accepting the return/refund
If you would like to return an item, please email us or contact us by phone. You can send returns to Hooked Kitesurfing, Duncannon, New Ross Co.Wexford Y34VR80
Gift Vouchers and Lesson Vouchers cannot be returned or refunded.
Wrong or faulty item?
If you have just opened your parcel and think that the item is faulty or that the wrong item was delivered, please contact us immediately at by email(firstname.lastname@example.org) or phone on 0876755567 and we are happy to help.